| error_related_to | Error | What really happened |
|---|---|---|
| recipient | user unknown | Email address doesn't exist, double check it for typos ! |
| mailbox inactive | Account has been inactive for too long (likely that it doesn't exist anymore). | |
| quota exceeded | Even though this is a non-permanent error, most of the time when accounts are over-quota, it means they are inactive. | |
| blacklisted | You tried to send to a blacklisted recipient for this account. | |
| spam reporter | You tried to send to a recipient that has reported a previous message from this account as spam. | |
| domain | invalid domain | There's a typo in the domain name part of the address. Or the address is so old that its domain has expired ! |
| no mail host | Nobody answers when we knock at the door. | |
| relay/access denied | The destination mail server is refusing to talk to us. | |
| greylisted | This is a temporary error due to possible unrecognized senders. Delivery will be re-attempted. | |
| typofix | The domain part of your recipient email address was not valid. | |
| content | bad or empty template | You should check that the template you are using has a content or is not corrupted. |
| error in template language | Your content contains a template language error, you can refer to the error reporting functionalities to get more information. | |
| spam | sender blocked | This is quite bad! You should contact us to investigate this issue. |
| content blocked | Something in your email has triggered an anti-spam filter and your email was rejected. Please contact us so we can review the email content and report any false positives. | |
| policy issue | We do our best to avoid these errors with outbound throttling and following best practices. Although we do receive alerts when this happens, make sure to contact us for further information and a workaround | |
| system | system issue | Something went wrong on our server-side. A temporary error. Please contact us if you receive an event of this type. |
| protocol issue | Something went wrong with our servers. This should not happen, and never be permanent ! | |
| connection issue | Something went wrong with our servers. This should not happen, and never be permanent ! | |
| mailjet | preblocked | You tried to send an email to an address that recently (or repeatedly) bounced. We didn't try to send it to avoid damaging your reputation. |
| duplicate in campaign | You used X-Mailjet-DeduplicateCampaign and sent more than one email to a single recipient. Only the first email was sent; the others were blocked. |
- Possible value for errors
Event types
Best Practice
User third party queueing systems
Possible value for errors
Last updated