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Possible values for errors

error_related_toErrorWhat really happened
recipientuser unknownEmail address doesn't exist, double check it for typos !
mailbox inactiveAccount has been inactive for too long (likely that it doesn't exist anymore).
quota exceededEven though this is a non-permanent error, most of the time when accounts are over-quota, it means they are inactive.
blacklistedYou tried to send to a blacklisted recipient for this account.
spam reporterYou tried to send to a recipient that has reported a previous message from this account as spam.
domaininvalid domainThere's a typo in the domain name part of the address. Or the address is so old that its domain has expired !
no mail hostNobody answers when we knock at the door.
relay/access deniedThe destination mail server is refusing to talk to us.
greylistedThis is a temporary error due to possible unrecognized senders. Delivery will be re-attempted.
typofixThe domain part of your recipient email address was not valid.
contentbad or empty templateYou should check that the template you are using has a content or is not corrupted.
error in template languageYour content contains a template language error, you can refer to the error reporting functionalities to get more information.
spamsender blockedThis is quite bad! You should contact us to investigate this issue.
content blockedSomething in your email has triggered an anti-spam filter and your email was rejected. Please contact us so we can review the email content and report any false positives.
policy issueWe do our best to avoid these errors with outbound throttling and following best practices. Although we do receive alerts when this happens, make sure to contact us for further information and a workaround
systemsystem issueSomething went wrong on our server-side. A temporary error. Please contact us if you receive an event of this type.
protocol issueSomething went wrong with our servers. This should not happen, and never be permanent !
connection issueSomething went wrong with our servers. This should not happen, and never be permanent !
mailjetpreblockedYou tried to send an email to an address that recently (or repeatedly) bounced. We didn't try to send it to avoid damaging your reputation.
duplicate in campaignYou used X-Mailjet-DeduplicateCampaign and sent more than one email to a single recipient. Only the first email was sent; the others were blocked.